As these are food products, our returns policy follows specific legal provisions to protect the safety and health of consumers. Here we explain clearly when a return is not possible and what to do if your order arrives with a problem.

Our oils, preserves and all the food products you will find in the shop are perishable and sealed goods. For this reason, as required by current legislation, it is not possible to exercise the right of withdrawal on this type of product.

Specifically, current legislation excludes the right of withdrawal for the supply of goods that are liable to deteriorate or expire rapidly and for sealed goods which, for reasons of hygiene and health protection, cannot be returned once opened.

This is a safeguard that protects you first and foremost: as we are unable to verify the storage conditions of a food product once it has left our warehouse, we could not safely put it back on sale. It is a rule designed to ensure that every customer always receives products that are intact, fresh and genuine.

Of course, if your order should arrive damaged, defective or not matching what you purchased, you have every right to a remedy. In these cases we are committed to quickly finding a solution by replacing the product.

We ask that you contact us within 3 days of receiving your order, reporting the problem and attaching, where possible, some photographs of the product and the packaging. This will help us verify what happened and resolve everything as quickly as possible.

Our customer service is entirely at your disposal: for us, your satisfaction matters as much as the quality of our oil.